Plusco Plumbing and Heating
Customer Terms of Service

This document explains of the terms you agree to when you create a booking with Plusco Plumbing and Heating.

Sections

1. Definitions
2. Contact Details
3. Introduction
4. Customer Changes
5. Customer Cancellations
6. Subcontarctor Access
7. Property Damage Compensation
8. Subcontractor Schedule Misconduct
9. Unforseen circumstances
10. Warranty

Definitions

Works - The physical labour done by sub-contractors
Works specification - The specific works to be completed
Works schedule - The agreed times for the works to be completed
Deposit payment - A payment made before work commences
Outstanding payment - A payments made after the work is completed

Contact Details

Telephone

+44 7444 735501

Email

info@pluscoplumbingandheating.co.uk

Introduction

Plusco Plumbing and Heating is a plumbing contracting company.
This means Plusco co-ordinates your job by handling communication, advertising, surveying, specifying works, quoting, scheduling, finance, materials supply and more.
Plusco works with skilled, self-employed subcontractors to complete the works.

The works specification, pricing and works schedule are agreed upon between you and Plusco before any work commences or payments are made payment or work commences.
You must pay a deposit before your job is booked and scheduled, the outstanding payment must be paid once the works are completed to the works specification.
All formal communication such as planning, invoicing and troubleshooting must be done directly with Plusco.

Customer Chnages

You can request a change to the works specification any time during planning or before the works is completed.

If your change is made after 11am on the day before the scheduled start date, any excess deposit may not be refunded.

If your change is made after the works is partially completed, the outstanding payment may not be reduced and is liable to increase.

Customer Cancellations

You can cancel the works any time before the works is completed.

If you cancel within 72 hours of the start date, some of your deposit may be retained to cover losses such as materials, reserved labour, and admin.
Deposits may not be refunded after 11am on the day before the scheduled start date.

If you decide to cancel after the works has commenced, you must pay for what's already been done, such as used labour, procured materials and hired equipment.

Subcontractor Access

The sub-contractor must have access to any necessary areas of your property and means to freely come and go, including items and information, such as keys, passcodes or directions.

The sub-contractor must have access to utilities such as electricity, water and restrooms. This includes permission to turn off utilities where it is necessary.

Property Damage Compensation

In the event of damage to your property directly caused by our sub-contractors, reasonable compensation will be provided.

Subcontractor Schedule Misconduct

If Plusco fails to provide labout for the works, you are entitled to full refund of completed payemnts, or to have the works rescheduled.

Unforseen Ciscumstances

Plusco is not liable for issues that cannot be controlled, such as delivery delays or extreme weather.

If unforeseen circumstances on site require deviation from the works specification, your approval is needed before any changes are made.
If the circumstances are drastic enough, and could not have been reasonably identified before work commenced, you may have to pay additional costs to have the works completed.

Warranty

Plusco provides 1 year of labour warranty on work done by our sub-contractors.

During the warranty period we will repair faults arising from the workmanship of our subcontracors.
If the fault could not have been reasonably forseen or prevented, it is not covered.

Applicances supplied by Plusco may also come with manufacturer warranty.