Plusco Plumbing and Heating
Customer Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Sections

1. Contact Details
2. What Information We Collect, Use, and Why
3. Lawful Bases and Data Protection Rights
4. Where We Get Personal Information From
5. How Long We Keep Information
6. Who We Share Information With
7. How To Complain

Contact Details

Telephone

+44 7444 735501

Email

info@pluscoplumbingandheating.co.uk

What Information We Collect, Use, and Why

We collect or use the following information to provide services and goods, including delivery:

- Names and contact details
- Addresses
- Health information (including dietary requirements, allergies and health conditions)
- Website user information (including user journeys and cookie tracking)

We collect or use the following information for research or archiving purposes:

- Names and contact details
- Addresses
- Personal information used for the purpose of research

The following information is subject to additional protection due to its sensitive nature.

We also collect or use the following special category information to provide services and goods, including delivery.

- Health information

We also collect or use the following special category information for research or archiving purposes.

- Health information

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods is legitimate interests.

We’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for research or archiving purposes is legitimate interests.

We’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where We Get Personal Information From

We get personal information directly from you.

How Long We Keep Information

We retain personal data for as long as necessary to provide our services and fulfil the purposes outlined in this policy.

In most cases, customer data will be retained for up to 2 years after the completion of a job. This allows us to manage repeat enquiries, provide customer support, and resolve any disputes or issues that may arise.

Where there is an ongoing contractual relationship or legal obligation, data may be retained for longer as required.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who We Share Information With

We share personal information with these other relevant third party's:

- Subcontractors

How To Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated 04 July 2026